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Privacy Policy + Cookie Policy

Effective Date: 14.02.2026
Website/Brand: Mobile golf cart repair The Villages (“we,” “us,” “our”)

This Privacy Policy explains how we collect, use, and share information when you visit our website, submit a request, or contact us. It also explains our use of cookies and similar technologies.

1) Information we collect

A. Information you provide
When you submit a form or contact us, we may collect:

  • name, email, phone number
  • service location (address or general area)
  • details you provide (make/model/voltage/symptoms)
  • appointment preferences and messages

B. Information collected automatically
When you use the website, we may collect:

  • IP address, browser type, device type, operating system
  • pages viewed, time on page, referring/exit pages
  • approximate location (city/region) derived from IP
  • interaction data (clicks, form events)

C. Call tracking data
If you call a phone number displayed on the site, call tracking may collect:

  • call time/date, duration, call status (answered/missed)
  • attribution data (which page/source led to the call)
  • phone number information used to connect the call
  • call recordings (where enabled and permitted)

D. Spam protection (Google reCAPTCHA)
We use Google reCAPTCHA on forms to prevent spam and abuse. reCAPTCHA may collect device and behavioral signals (for example, browser and device data) to determine whether traffic is legitimate.

2) How we use your information

We use information to:

  • respond to requests and route leads to one or more Service Providers
  • provide customer support and confirm service details
  • operate, maintain, and secure the website and forms
  • prevent fraud, spam, and abuse
  • measure marketing performance and improve the website (analytics and call tracking)

3) How we share your information

We do not sell your personal information for money. We may share your information as follows:

A. With Service Providers
To connect you with an independent Service Provider, we share relevant details (contact info, location, and issue description). Service Providers may contact you directly to schedule and provide service.

B. With vendors that support our website
We use service providers who process information on our behalf, such as:

  • Google Analytics (website traffic measurement)
  • Nimbata or similar (call tracking/attribution)
  • Google reCAPTCHA (spam protection)
    These vendors may process data under their own terms and privacy policies.

C. For legal and security reasons
We may disclose information if required by law or to protect rights, safety, and security.

4) Cookies and similar technologies

We use cookies, pixels, and similar technologies for functionality, analytics, attribution, and security.

A. Essential cookies
Used for core site functions and security (including spam prevention and form protection). These cannot always be disabled without impacting functionality.

B. Analytics cookies (Google Analytics)
Google Analytics uses cookies to understand how visitors use the site (e.g., pages visited, time on site, traffic sources). This helps us improve the website and measure performance.

C. Attribution cookies (call tracking such as Nimbata)
Call tracking tools may use cookies and/or URL parameters to attribute calls and form submissions to marketing sources (for example, which page or campaign led to a call).

D. Security cookies (reCAPTCHA)
reCAPTCHA may set cookies or use local storage to help detect abuse and protect forms.

5) Your cookie choices and controls

You can control cookies in several ways:

  • browser settings: block or delete cookies, or set alerts
  • private/incognito mode (limits persistent cookies)
  • Google’s controls: you can use Google’s ad/analytics controls and browser add-ons (where available) to limit analytics tracking

Disabling cookies may affect features such as forms and attribution.

6) Data retention

We retain information only as long as needed to:

  • respond to requests and route service inquiries
  • maintain records for operations, security, and dispute handling
  • comply with legal obligations

7) Security

We use reasonable administrative and technical measures to protect data. No internet transmission or storage system is guaranteed to be 100% secure.

8) Children’s privacy

This website is not intended for children under 13, and we do not knowingly collect information from children under 13.

9) International visitors

Your information may be processed in the United States and other locations where our service providers operate. Data protection laws may differ from those in your jurisdiction.

10) Updates to this policy

We may update this Privacy Policy at any time by posting the updated version on this page with a new effective date.

11) Contact

Mobile golf cart repair The Villages
Email: service@mobilegolfcartrepair-thevillages.com